Privacy Policy

1. Introduction

wak100 is a premium online betting and gaming platform serving players in Indonesia and other eligible jurisdictions. We understand that trust is fundamental to our relationship with our players, and protecting your personal information is central to earning and maintaining that trust.

This Privacy Policy describes our practices regarding the collection, use, storage, sharing, and protection of personal data provided by or collected from users of the wak100 platform, accessible at wak100.cam and via our mobile-optimised interface. It applies to all services offered by wak100, including sports betting (football, basketball, badminton, e-sports), live casino games, slots, togel (Indonesia's numbers lottery), sabung ayam (cockfighting streaming), and other gaming products.

We are committed to compliance with applicable data protection laws, including Indonesia's data privacy regulations and international standards where they apply to our operations and licensing jurisdictions.

2. Data Controller

The data controller responsible for your personal information is wak100, operating under its international gaming licence. For the purposes of this Policy, wak100 determines the purposes and means of processing your personal data.

Our registered contact details for data protection inquiries are provided in Section 15 of this Policy. Indonesian residents may also have rights under local data protection law; please see Section 10 for details on how to exercise those rights.

3. Information We Collect

wak100 collects several categories of personal information to provide our services, comply with legal obligations, and improve user experience. The types of information we collect include:

3.1 Information You Provide Directly

• Registration Information: Full legal name, date of birth, residential address, email address, mobile phone number, and chosen username and password.
• Identity Verification (KYC) Documents: Government-issued photo identification (KTP, passport, driving licence), proof of address (utility bill, bank statement), and proof of payment method ownership.
• Payment Information: Bank account numbers, e-wallet identifiers (OVO, DANA, GoPay, ShopeePay account details), transaction history, deposit and withdrawal records.
• Customer Support Communications: Any information you provide when contacting our support team via live chat, email, or WhatsApp, including the content of your messages and attached files.
• Survey and Feedback Responses: Responses to optional satisfaction surveys, self-assessment quizzes, or other feedback forms.

3.2 Information We Collect Automatically

• Usage Data: Details of your interactions with the Platform, including login times, games played, bets placed, bet amounts, winnings, losses, pages visited, features used, and session duration.
• Device and Technical Information: IP address, device type, operating system, browser type and version, screen resolution, language settings, time zone, and unique device identifiers.
• Location Data: Approximate geographic location derived from your IP address to verify eligibility and comply with geo-blocking requirements. We do not use GPS tracking.
• Cookies and Tracking Technologies: Data collected via cookies, web beacons, and similar technologies as described in Section 11 below.

3.3 Information from Third Parties

• Payment Processors: Transaction confirmation, fraud-prevention checks, and payment-method verification data from banks and e-wallet providers.
• Identity Verification Services: Results of automated identity checks conducted by third-party verification providers.
• Affiliate Partners: If you were referred to wak100 by an affiliate, we may receive limited information about the referral source for attribution purposes.

4. How We Use Your Data

wak100 processes your personal information for the following purposes:

1. Account Management: To create and maintain your wak100 account, authenticate your identity, and enable you to access Platform features.
2. Service Delivery: To process deposits and withdrawals, accept and settle bets, credit winnings, apply bonuses, and provide customer support.
3. Legal and Regulatory Compliance: To verify your age and identity (21+ requirement), conduct Know Your Customer (KYC) checks, prevent fraud and money laundering, comply with anti-money-laundering regulations, respond to legal requests, and meet licensing obligations.
4. Security and Fraud Prevention: To detect and prevent unauthorised access, abuse of bonuses, collusion, use of bots or automated tools, duplicate accounts, and other prohibited conduct as defined in our Terms & Conditions.
5. Responsible Gaming: To monitor betting patterns for signs of problem gambling, enforce deposit limits, loss limits, and self-exclusion requests, and provide access to responsible gaming tools and resources.
6. Marketing and Promotions: To send you promotional offers, bonus announcements, and personalised recommendations based on your gaming preferences, subject to your marketing consent (see Section 12).
7. Platform Improvement: To analyse usage patterns, conduct A/B testing, identify bugs, improve user interface design, and develop new features and products.
8. Customer Communication: To respond to inquiries, resolve disputes, notify you of changes to our Terms or this Policy, and send important service-related messages.

5. Legal Basis for Processing

Under data protection law, wak100 must have a lawful basis to process your personal information. We rely on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms & Conditions), including account management, payment processing, and service delivery.
• Legal Obligation: Processing is required to comply with legal and regulatory obligations, such as age verification, KYC, anti-money-laundering checks, and reporting to licensing authorities.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security monitoring, platform improvement, and direct marketing (where not subject to separate consent requirements).
• Consent: Where required by law, we obtain your explicit consent before processing certain data, such as optional marketing communications and non-essential cookies.

6. Data Sharing & Disclosure

wak100 does not sell or rent your personal information to third parties. We may share your data with the following categories of recipients for the purposes described in this Policy:

6.1 Service Providers

Third-party companies that provide services on our behalf, including:

• Payment processors (banks, e-wallet providers, payment gateways)
• Identity verification and KYC service providers
• Hosting and cloud storage providers
• Customer support and live-chat platforms
• Email and SMS communication services
• Data analytics and fraud-detection services

All service providers are contractually required to protect your data and use it only for the specific purposes for which it was disclosed.

6.2 Game Providers

Licensed game studios and live-casino providers (e.g., Pragmatic Play, Evolution Gaming, NetEnt, Microgaming) receive limited data necessary to deliver game content, authenticate sessions, and track play for responsible-gaming purposes.

6.3 Legal and Regulatory Authorities

We may disclose your information to law enforcement, regulatory bodies, courts, or government agencies when required by law, court order, or valid legal process, or to protect wak100's legal rights and property.

6.4 Corporate Transactions

In the event of a merger, acquisition, sale of assets, or business restructuring, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Policy.

6.5 With Your Consent

We may share your data with other third parties where you have given explicit consent, such as participating in affiliate promotions or social-media integrations.

7. International Data Transfers

wak100 operates internationally and may transfer your personal data to servers and service providers located outside Indonesia. Where data is transferred to countries that do not provide an equivalent level of data protection to Indonesia, we implement appropriate safeguards such as:

• Standard contractual clauses approved by data protection authorities
• Ensuring service providers are certified under recognised privacy frameworks
• Obtaining your explicit consent where required by law

All international transfers are conducted in compliance with applicable data protection regulations to ensure your information remains secure.

8. Data Security

wak100 implements comprehensive technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: SSL/TLS encryption for all data transmitted between your device and our servers, and encryption-at-rest for sensitive data stored in our databases.
• Access Controls: Role-based access restrictions ensuring that only authorised personnel can access personal data on a need-to-know basis.
• Firewalls and Intrusion Detection: Network-level security controls to prevent unauthorised access and detect suspicious activity.
• Regular Security Audits: Penetration testing, vulnerability assessments, and third-party security audits conducted periodically.
• Secure Data Centers: All servers are located in secure facilities with physical access controls, environmental monitoring, and backup power systems.
• Employee Training: All wak100 staff undergo data protection and security awareness training.

Despite our best efforts, no system is completely secure. You are responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorised access to your account, contact us immediately at [email protected].

9. Data Retention

wak100 retains your personal information only for as long as necessary to fulfil the purposes described in this Policy and to comply with legal, regulatory, and operational requirements. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your active account and for a minimum of five (5) years following account closure to comply with financial and regulatory record-keeping obligations.
• Transaction Records: Deposit, withdrawal, and betting records are retained for seven (7) years to meet anti-money-laundering and tax compliance requirements.
• KYC Documents: Identity verification documents are retained for five (5) years after your last transaction.
• Marketing Consents: Records of marketing consent or withdrawal are retained for three (3) years.
• Self-Exclusion Records: Retained indefinitely to honour your exclusion request and prevent future account reopening.

After the applicable retention period expires, personal data is securely deleted or anonymised such that it can no longer identify you.

10. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to legal and regulatory retention obligations.
• Right to Restriction: You may request that we limit the processing of your data in certain circumstances.
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected] with your account username and a description of your request. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data appropriately.

11. Cookies & Tracking Technologies

wak100 uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyse usage patterns, and deliver targeted marketing. Cookies are small text files stored on your device that allow us to recognise you and remember your preferences.

Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function, including session authentication, security features, and load balancing. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how visitors use the Platform to help us improve navigation and identify errors.
• Functional Cookies: Remember your preferences, such as language settings, username, and display options.
• Marketing Cookies: Track your activity across websites to deliver personalised advertisements and measure campaign effectiveness. These require your consent.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality. For more detailed information, see our Cookie Policy (available in Account Settings).

12. Marketing Communications

wak100 may send you promotional emails, SMS messages, and push notifications about bonuses, new games, special offers, and platform updates. You can opt in or out of marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email
• Adjusting notification preferences in your Account Settings
• Contacting customer support at [email protected]

Please note that opting out of marketing communications does not affect service-related messages, such as transaction confirmations, security alerts, or important policy updates.

13. Children's Privacy

wak100 services are strictly for adults aged 21 and over. We do not knowingly collect personal information from individuals under the age of 21. If we discover that a minor has created an account, we will immediately close the account, delete all associated personal data, and return any deposited funds after identity verification.

Parents or guardians who believe their child has provided personal information to wak100 should contact us immediately at [email protected] so we can take appropriate action.

14. Changes to This Privacy Policy

wak100 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised.

Where changes are material, we will notify you via email to the address registered on your account or by displaying a prominent notice on the Platform. Your continued use of wak100 services following any update constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or wak100's data protection practices, please contact our Data Protection team:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Support Hours: 24 hours a day, 7 days a week
• Response Time: We aim to respond to all privacy inquiries within 3 business days

For complaints or unresolved concerns, you may also contact your local data protection authority. Indonesian residents can contact the Ministry of Communication and Information Technology (Kominfo) or relevant data protection authorities in your jurisdiction.